FAQs

Frequently Asked Questions (FAQs) — Trenz Treasure

1. What is Trenz Treasure?

Trenz Treasure is a fashion and accessories store offering stylish handmade hair accessories, scrunchies, bows, customised t shirt, and other trendy fashion items for all ages.

2. Are your products handmade?

Yes! Most of our products are carefully handcrafted with attention to detail and quality, making each item unique and special.

3. Do you offer custom or personalized orders?

Absolutely! We love bringing your ideas to life. Contact us to request custom colors, designs, or personalization on selected items.

4. What payment methods do you accept?

We accept major payment methods including Visa, MasterCard, PayPal, Apple Pay, and other secure checkout options supported by Shopify.

5. Where do you ship from and do you ship internationally?

We ship from United Kingdom. Currently, we offer local and international shipping. Shipping options and costs will be shown at checkout.

6. How long will it take to receive my order?

Processing time is 1–3 business days. Delivery time depends on your location and the shipping method selected, typically between 3–10 business days.

7. Can I return or exchange an item?

We accept returns and exchanges on non-custom items within 7 days of delivery. Items must be unused and in original condition. Contact us for return instructions.

8. What if my order arrives damaged?

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We'll arrange a replacement or refund immediately.

9. How do I care for my hair accessories?

Hand wash fabric accessories gently in cold water and air dry. Avoid direct heat and harsh chemicals to maintain quality and longevity.

10. How can I contact Trenz Treasure?

You can reach us via email at jesminflare@gmail.com or through our contact form on the website. We respond within 24–48 hours.